Refund policy

We want you to be happy with your purchase. Please read the information below carefully before requesting a return.

This policy does not affect your rights under Australian Consumer Law.

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Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 3 days of receiving your order at gday@yorokobi.com.au and include:

• Your order number
• Clear photos of the damaged item
• Photos of the outer box and internal packaging materials

Once confirmed, we will organise a replacement or refund and cover the return shipping costs, as required.

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Change of Mind Returns

If you change your mind, you may request a return provided that:

• The item was purchased within 14 days of delivery
• The item is unused, in as-new condition, and in its original packaging
• You contact us first with photos and receive confirmation from us before sending the item back
  

Please note:

• Return shipping costs and risk are the responsibility of the customer
• Original shipping fees are non-refundable

We recommend using a trackable and insured shipping service, as we are unable to process a return without proof of delivery.

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Non-Returnable Items

The following items are not eligible for return:

• Items damaged after delivery (not during transit)
• Personalised or made-to-order items
• Items that show signs of use or are not in a resalable condition

We may refuse a return if these conditions are not met.

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Order cancellations

Orders can only be cancelled before dispatch.

Once an order has been shipped, any cancellation will be treated as a change-of-mind return and store credit conditions will apply.

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